Frequently Asked Questions
Pick a topic below.
Account
How do I create an account?▾
Click Sign up, fill in your name, email, and a 6+ character password.
I forgot my password.▾
Email support@shop.co and we'll send a reset link.
How do I change my email?▾
From the My Account page, click your profile and update your email.
Can I delete my account?▾
Yes — write to privacy@shop.co and we'll wipe your data within 30 days.
Manage Deliveries
Can I change the delivery address after ordering?▾
If your order hasn't shipped, contact support@shop.co within 1 hour and we'll update it.
How do I track my order?▾
Sign in and visit My Orders for tracking and status.
What if I'm not home?▾
The carrier will leave a missed-delivery slip and try again the next business day. After 3 attempts the parcel returns to us.
Orders
How do I cancel an order?▾
If it hasn't shipped yet, email support@shop.co and we'll cancel and refund.
Can I add items to an existing order?▾
Not directly — place a separate order and we'll combine the parcels if they're both still in our warehouse.
Returns process?▾
Within 30 days, request a return label via support. Free for domestic orders.
Payments
What payment methods do you accept?▾
Visa, Mastercard, American Express, and PayPal.
Is checkout secure?▾
Yes. Card details are tokenized by Stripe — they never touch our servers.
When am I charged?▾
At the time the order is placed. If we cancel, the refund hits your card in 3–5 business days.